Terms & Conditions

Our Promise of Quality and Warranty to You:

              It is our policy to make each piece of equipment that we sell or repair look and function like new.

New Equipment Warranty

All new equipment sold by Equipment Locator Services comes with a manufacturer's specified warranty of one year. All warranty issues within the warranty period should be handled by the manufacturer after the first 30 days.

Refurbished Equipment Warranty

All refurbished equipment sold by Equipment Locator Services comes with a one year warranty, unless otherwise specified. Any equipment defects or problems that occur within the first 30 days of purchase will be replaced after the defective unit is returned. Any equipment failures after 30 days will be repaired only. Normal turnaround on warranty repairs are ten business days. Shipping fees to and from our facility for repair items are the customers responsibility. Devices that have been abused, tampered with, or damaged by acts of God are not covered by this warranty.  No other warranty or guarantee expressed or implied is made.

Repaired Equipment Warranty

Repaired equipment that was not purchased from Equipment Locator Services is warranted by Equipment Locator Services to perform satisfactorily for a period of one year from the date it is repaired. Equipment that is tested and cleaned, with no trouble found is not warranted. The warranty period does not restart when a device is repaired under warranty, but the balance of the original warranty remains intact. Devices that have been abused, tampered with, or damaged by acts of God are not covered by warranty.

How to Obtain a Warranty Replacement or Repair

A merchandise return authorization (MRA) or repair authorization (RA) is required for all merchandise, damaged, defective or for any other reason. Also include a copy of the MRA or RA form and a packing list with all returns. To get a return authorization Email sales@EquipmentLocatorServices.com and include the serial number, purchase date, item to be replaced or repaired, and a description of the problem.

Return Policy

Returns may be subject to a 20% restocking fee plus all applicable freight charges, unless otherwise specified. Returns after 30 days will be accepted only for exchange or in-store credit. Returns must be made in unused condition and in the original packaging. Sales Slips, Credit Slips, and other items may be marked as non-returnable.

Refused/Undeliverable/Delayed Shipments

We ship orders to the address that you enter into our sales cart. We are not liable for shipments made to an undeliverable address. If your shipment is refused or shipped to an undeliverable address we will refund your order total, minus inbound and outbound freight, plus a 20% restocking fee. If you decide you want us to reship your order, we will waive the restocking fee but you will be responsible for all freight charges.

The following is an exerpt from UPS Policy concerning delivery guarantee exceptions:

Packages may become exempt from delivery guarantees if they are delayed due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.

Special Order / Non-Stock Items Policy

All Special Order and Non-Stock items are purchased just for you, therefore the special order is non-cancellable and non-returnable. If you purchase one of these items from us we will contact you prior to placing the order with our vendor. You will be required to sign a NC/NR form & return it to us before we order your item. Please allow 5 to 7 business days for special orders.

Special Orders / Non-Stocked items are not to be returned.

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